SteamMaster has been very fortunate to work
with individuals and corporations who value a job well done. We are
always working hard to provide our customers with exceptional
results and highly trained employees. As we pursue our commitment to
serve others, we always value your feedback:
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I've had the pleasure of
hiring SteamMaster on more than one occasion over the past
15 years. I've had a few cleaning emergencies...from red
wine to ground in mud season traffic. Add small children,
and the messes get even bigger. Now, I not only need to be
assured that my carpet gets clean, but it also has to be
safe for my children to crawl and play on. They've added
life (a few times!) to the sofa I purchased 6 years ago.
I've also used their specialty rug cleaning services for
heirloom oriental rugs.
Last year, our neighbors had a devastating fire that left
them homeless for months. SteamMaster was the first on the
scene to help them rebuild. We had the pleasure of
witnessing their professionalism in action. I'm giving
SteamMaster a 5 star rating because they have always come
through for me, my family and my community.
Rebecca Dunn in Minturn, CO
Ii had a small flood in my
crawl space. SteamMaster send somebody out right away to
survey the damage. Their solution was fast & professional.
Mark Bricklin
in Edwards, CO
We've tried the other guys
and never got the results we expected. We'll always trust
SteamMaster with all of our specialty cleaning needs. Our
carpet, rugs and tile always look brand new after
SteamMaster finishes up.
Rich Grayson
in Edwards, CO
Have worked w/this company
(Gary G) since 1997. Have found their work to be thorough,
good follow-through and fair/accurate billing. I know that
if I call the evening of a 3-day holiday I'm going to get
return call and crew on-site ASAP.
Kenton Krohlow
in Edwards, CO
SteamMaster is a great
company. I have found them dependable and there in my time
of need. They do what they say and say what they do - no
surprises. I give them 5 stars, because that is the type of
service this company gives.
If you want second best - choose another company. If you
want the best, then go with SteamMaster.
Eugene
Peterson in Riverton, UT
I have worked with
SteamMaster for several years. SteamMaster carries a
reputation of excellent customer service matched by no other
company in the industry.
Colorado Art
Restoration in Denver, CO
As an indoor air quality
consultant, I get to see a lot of mold remediation work and
SteamMaster always does a great job. They have the most
experience around, and it shows.
DS Consulting, Aspen
We had a water pipe break go
undetected for sometime. Once the problem was discovered,
Steammaster was on top of the situation very quickly. They
were able to fully diagnose the situation, had the equipment
to deal with all issues, and got the job done very quickly.
We will not hesitate to call them again if we have problems.
Minturn Saloon in Minturn, CO
Raj was my first point of
contact for an unfortunate situation I had that required
cleaning of my carpets. He was very understanding and had a
great team come over to clean my home. It was wonderful!!!
Christine
in Eagle, CO
We have worked as a team with Steammaster
providing construction services for fire damage and water
damage projects. They knowledge of the mitigation process is
unparalleled in the Vail Valley. When we had a water leak,
we called Steammaster to mitigate our own bldg.
Michele Evans
in Avon, CO
Proactive and Educated!
I have been working with
SteamMaster for 4 years as their liability insurance agent.
I wish that more of my clients were as proactive and
educated about their chosen field as SteamMaster is about
cleaning and restoration.
Brian Mcfarland - Legends Environmental Insurance Services
We have enjoyed working
together with SteamMaster on several projects and have
appreciated the professionalism and quality service that
they provide. The key to any successful business is that the
customer comes first and SteamMaster has that down to a
science.
Andy Clark
in Eagle, CO
SteamMaster is very
professional. Appreciated the fact that they were on time
and did the job right the first time. They were able to
remove a couple of nasty stains. They have a great
reputation in the Vail area and i can see why.
Tony
in Edwards, CO
The gang at SteamMaster
bends over backwards to make sure you are satisfied with
your carpet cleaning. The best in the Vail Valley!
Sue Hibbs
in Eagle, CO
SteamMaster is always prompt
on time and complete the work in a superior manner!
Fraser
in Minturn, CO
SteamMaster is an excellent
company with outstanding leadership and technicians. I
remain impressed with their ability to restore calm after
chaos.
Tim Fagan
in Ypsilanti, MI
From a Satisfied Specialty Contractor
We wish to express our sincere
thanks to SteamMaster Restoration and Cleaning, LLC for their
exceptional reaction to a major water crisis at our condominium
at 61 W Riverside Drive in Eagle - Vail. We became aware of a
boiler/heater system malfunction at our place on Sunday night,
December 13, 2009. The heating system malfunctioned, and caused
the heat to turn off in our house. It appears as if the problem
had been tracking toward a serious mess for a couple of days,
prior to being discovered by a neighbor. The inside temperature
of the house was approximately 6F above zero on Sunday night
(December 13, 2009) and pipes were frozen, broken and leaking
water.
Our family had a Christmas vacation previously planned, with
arrivals on Thursday, December 17, 2009 to the house at 61W
Riverside. SteamMaster mobilized on a Sunday night, without
requiring written authorization, prepayment, or any other
conditional requirement, and basically saved our Christmas
vacation at the house. Your personal interest and attention to
detail, allowed us to enjoy a two week stay in the house, with
very little evidence of the major flood which existed in our
house a few nights earlier. You have continued to follow up with
us, including today (January 26, 2010) to make certain of our
satisfaction. As an owner of a commercial construction company
for many years, we know the necessity of customer satisfaction
and customer service. It is very evident that SteamMaster also
understands this, and we sincerely appreciate your untiring
efforts to assure our comfortable vacation to Beaver Creek
during Christmas. Thank You!
You are welcome to share our thoughts and comments with others,
as we are grateful to you personally and to SteamMaster for
their efforts.
Sincerely,
Dave Dennis, President
Specialty Contractors and Associates, Inc.
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 “I
would like to attest to the outstanding job SteamMaster has done
throughout the years for various jobs which have required their
services at Hyatt Regency Beaver Creek.
Most recent has been the cleaning of our flagstone through a
heavy traffic area of the hotel. What a noticeable difference! I
also found it very impressive that Gary Gilman, the owner of
SteamMaster, met with me personally to discuss the best maintenance
option for optimum results.
This type of personalized attention and service means a lot to
the customer, and therefore highly recommend SteamMaster.”
Robert Dallain
General Manager
Hyatt Regency Beaver Creek Resort and Spa
 “I
was the Property Manager for the Pines at Keystone from 1992 to
1997. During that time, I managed numerous spring/ annual cleaning
projects and discovered some keys to successful project management.
When it comes to carpet and upholstery cleaning, the best contractor
is the one who can 1) perform a quality job, 2) complete it in the
time frame that you require, 3) provide the communication channels
to generate timely invoices and backup, 4) perform the above at a
competitive price. SteamMaster was the only contractor in Summit
County who could meet these criteria.
When it comes to quality, SteamMaster’s staff, from line level to
supervisor, is the best trained and have the most up-to-date
technology behind them. You name it, and they have the tools and
experience to clean it. Most other contractors just don’t have the
experience or the staff to do commercial quality work.
There are a lot of units and square footage at The Pines. One of
the most crucial criteria in selecting a contractor is finding one
with enough trucks and staff to complete all 144 units and common
areas in the 2-3 weeks that you have to complete it. A new
contractor with 1-2 trucks may be able to offer a lower price but he
won’t be able to get you back in order in time for summer conference
VIP’s and homeowners.
SteamMaster provided me with the complete backup and invoices for
the previous day’s work. This allowed me to always stay on top of
things, and make any corrections in a timely manner. Communication
is a key with such a big project. Gary or his supervisors were
always on property to make sure things went smoothly.
In summary, SteamMaster made it easy for me to manage. I found
the price to be commensurate with the quality and service and Pines
homeowners were very pleased with the results. There is always
someone who will promise to do it for cheaper, but I’ve found that
they just can’t deliver the whole package. When I left Keystone for
The Village at Breckenridge, where I served as the Director of
Property Management, SteamMaster came with me to untangle the mess
that was left by the previous contractor. Again, my result was happy
homeowners. That property is 235 condos plus a 60-unit hotel.
SteamMaster was able to deliver price, quality, and timeliness that
no other contractor could.
I offer this letter because The Pines at Keystone is still near
and dear to me. I am now managing 10 homeowner associations with
Hammersmith, a company that manages associations totaling about $5
million dollars in management fees. I still enjoy keeping up to date
with my former co-workers and the happenings at Keystone. If you
would like to discuss SteamMaster’s qualifications further, please
call me at XXX-XXXX. I would be happy to assist you in this regard
or in any other matter concerning The Pines.”
Julia Paluka
Director of Community Relations
Hammersmith Management Inc.
 “Now
that everything is back to normal, I would like to sincerely thank
you and your SteamMaster team for the extraordinary job you did for
us during our flood in mid-July. Your quick response and
organization made all the difference in keeping the water and mud
damage to a minimum.
Your coordination efforts with Gary Woodworth and Gallegos
employees exemplified team work at its best. Your crew was
courteous, professional and thorough. Without them, we would not
have been able to open our office the following Monday morning.
I would also like to commend the young men from the Vail Bible
Church who gave up their weekend to clean mud for two days. They
were calm, pleasant and worked under difficult circumstances with
great attitudes.
Gary, again, thank you for your quick response, personal
attention and for providing the solutions and resources that enabled
us to stay open during the clean up effort.”
Gerald G. Gallegos
CEO
The Gallegos Corporation
 “I
would like to pass along a GRANDE GRACIAS for supplying the team to
get us through this water leak nightmare. Dave, especially was
“Johnny on the spot”, always sensitive to the amount of trauma in
the air, patient beyond JOB and always a gentlemen.
He and Matt are real assets to your company and to your clients.
I can recommend SteamMaster anytime all day long.”
Trudy Richardson
Executive Housekeeper
Sonnenalp Resort
 “SteamMaster
Carpet Cleaning of Vail, Colorado completed an extensive mold
remediation project at FirstBank of Vail’s West Vail branch in
December 2001. This letter is to express my satisfaction of the work
completed on behalf of FirstBank of Vail. The employees and managers
of SteamMaster were both courteous and professional in their
handling of the situation. Work was done in a timely manner with
minimal disruption to normal business. I would recommend SteamMaster
for any mold remediation projects.”
Kevin M. Armitage
Assistant Vice President
1st Bank of Vail
“Thanks to you and your team for a
phenomenal job in getting our house back in shape. You responded
quickly and professionally and we could not ask for more. We are
forever grateful.”
Harry H. Frampton
HHF/k
Eagle County Resident
 “Since
the opening of the Keystone Conference Exhibit Hall in November
1999, we have contracted all our carpet cleaning and maintenance
needs to SteamMaster Cleaning and Restoration.
Due to an ongoing event schedule at our facility, SteamMaster
proposed various cleaning options to meet our needs.
The Crystal Dry Cleaning has provided an excellent fit for our
maintenance schedule. Crystal Dry did not only reduce our cost, but
also delivered fresh and clean appearance to our carpet. I will
definitely recommend the Crystal Dry as a method for keeping carpet
looking beautiful.”
Chris Sheehan
Keystone Conference Manager
Keystone Conference Center
 “I
just wanted to write to thank you for a job well done at the XXXXXX
Residence located in Strawberry Park, Beaver Creek. We were in a
real bind and your diamond grinder worked wonders on our stained
limestone floor. I would definitely recommend this procedure to
anyone with a similar problem. Thanks for doing such a great job.”
Chris Meister
Senior Project Superintendent
Beck and Associates, Inc.
Up until now, I always
believed that that all carpet cleaners were created equal. Your
technicians taught me differently. When they cleaned my carpets
recently, they did a thorough analysis of the situation to ensure
that they used the proper solutions and treatments. They taught me
what to do differently to better preserve my carpets and left some
solutions for in-between services stain removal. I was most
impressed that your technician understood the technical and chemical
aspects of his job, and was trained in much more than how to pull a
broom across my floor. Your commitment to training shows a solid
commitment to customers.
Jeanette Thomas
Eagle County Resident
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Robert Dallain
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