SteamMaster has been very fortunate to work
with individuals and corporations who value a job well done. We
are always working hard to provide our customers with exceptional
results and highly trained employees. As we pursue our commitment
to serve others, we always value your feedback:
 “I
would like to attest to the outstanding job SteamMaster has done
throughout
the years for various jobs which have required their services
at Hyatt Regency Beaver Creek.
Most
recent has been the cleaning of our flagstone through a heavy traffic
area of the hotel. What a noticeable difference! I also found it
very impressive that Gary Gilman, the owner of SteamMaster, met
with me personally to discuss the best maintenance option for optimum
results.
This type of personalized attention and service means a lot to
the customer, and therefore highly recommend SteamMaster.”
Robert Dallain
General Manager
Hyatt Regency Beaver Creek Resort and Spa
 “I
was the Property Manager for the Pines at Keystone from 1992 to
1997. During that time, I managed numerous spring/ annual cleaning
projects and discovered some keys to successful project management.
When it comes to carpet and upholstery cleaning, the best contractor
is the one who can 1) perform a quality job, 2) complete it in the
time frame that you require, 3) provide the communication channels
to generate timely invoices and backup, 4) perform the above at
a competitive price. SteamMaster was the only contractor in Summit
County who could meet these criteria.
When it comes to quality, SteamMaster’s staff, from line
level to supervisor, is the best trained and have the most up-to-date
technology behind them. You name it, and they have the tools and
experience to clean it. Most other contractors just don’t
have the experience or the staff to do commercial quality work.
There are a lot of units and square footage at The Pines. One of
the most crucial criteria in selecting a contractor is finding one
with enough trucks and staff to complete all 144 units and common
areas in the 2-3 weeks that you have to complete it. A new contractor
with 1-2 trucks may be able to offer a lower price but he won’t
be able to get you back in order in time for summer conference VIP’s
and homeowners.
SteamMaster provided me with the complete backup and invoices for
the previous day’s work. This allowed me to always stay on
top of things, and make any corrections in a timely manner. Communication
is a key with such a big project. Gary or his supervisors were always
on property to make sure things went smoothly.
In summary, SteamMaster made it easy for me to manage. I found
the price to be commensurate with the quality and service and Pines
homeowners were very pleased with the results. There is always someone
who will promise to do it for cheaper, but I’ve found that
they just can’t deliver the whole package. When I left Keystone
for The Village at Breckenridge, where I served as the Director
of Property Management, SteamMaster came with me to untangle the
mess that was left by the previous contractor. Again, my result
was happy homeowners. That property is 235 condos plus a 60-unit
hotel. SteamMaster was able to deliver price, quality, and timeliness
that no other contractor could.
I offer this letter because The Pines at Keystone is still near
and dear to me. I am now managing 10 homeowner associations with
Hammersmith, a company that manages associations totaling about
$5 million dollars in management fees. I still enjoy keeping up
to date with my former co-workers and the happenings at Keystone.
If you would like to discuss SteamMaster’s qualifications
further, please call me at XXX-XXXX. I would be happy to assist
you in this regard or in any other matter concerning The Pines.”
Julia Paluka
Director of Community Relations
Hammersmith Management Inc.
 “Now
that everything is back to normal, I would like to sincerely thank
you and your SteamMaster team for the extraordinary job you did
for us during our flood in mid-July. Your quick response and organization
made all the difference in keeping the water and mud damage to a
minimum.
Your coordination efforts with Gary Woodworth and Gallegos employees
exemplified team work at its best. Your crew was courteous, professional
and thorough. Without them, we would not have been able to open
our office the following Monday morning.
I would also like to commend the young men from the Vail Bible
Church who gave up their weekend to clean mud for two days. They
were calm, pleasant and worked under difficult circumstances with
great attitudes.
Gary, again, thank you for your quick response, personal attention
and for providing the solutions and resources that enabled us to
stay open during the clean up effort.”
Gerald G. Gallegos
CEO
The Gallegos Corporation
 “I
would like to pass along a GRANDE GRACIAS for supplying the team
to get us through this water leak nightmare. Dave, especially was
“Johnny on the spot”, always sensitive to the amount
of trauma in the air, patient beyond JOB and always a gentlemen.
He and Matt are real assets to your company and to your clients.
I can recommend SteamMaster anytime all day long.”
Trudy Richardson
Executive Housekeeper
Sonnenalp Resort
 “SteamMaster
Carpet Cleaning of Vail, Colorado completed an extensive mold remediation
project at FirstBank of Vail’s West Vail branch in December
2001. This letter is to express my satisfaction of the work completed
on behalf of FirstBank of Vail. The employees and managers of SteamMaster
were both courteous and professional in their handling of the situation.
Work was done in a timely manner with minimal disruption to normal
business. I would recommend SteamMaster for any mold remediation
projects.”
Kevin M. Armitage
Assistant Vice President
1st Bank of Vail
“Thanks to you and your team for
a phenomenal job in getting our house back in shape. You responded
quickly and professionally and we could not ask for more. We are
forever grateful.”
Harry H. Frampton
HHF/k
Eagle County Resident
 “Since
the opening of the Keystone Conference Exhibit Hall in November
1999, we have contracted all our carpet cleaning and maintenance
needs to SteamMaster Cleaning and Restoration.
Due to an ongoing event schedule at our facility, SteamMaster proposed
various cleaning options to meet our needs.
The Crystal Dry Cleaning has provided an excellent fit for our
maintenance schedule. Crystal Dry did not only reduce our cost,
but also delivered fresh and clean appearance to our carpet. I will
definitely recommend the Crystal Dry as a method for keeping carpet
looking beautiful.”
Chris Sheehan
Keystone Conference Manager
Keystone Conference Center
 “I
just wanted to write to thank you for a job well done at the XXXXXX
Residence located in Strawberry Park, Beaver Creek. We were in a
real bind and your diamond grinder worked wonders on our stained
limestone floor. I would definitely recommend this procedure to
anyone with a similar problem. Thanks for doing such a great job.”
Chris Meister
Senior Project Superintendent
Beck and Associates, Inc.
Up until now, I always believed that that all carpet cleaners
were created equal. Your technicians taught me differently. When
they cleaned my carpets recently, they did a thorough analysis
of the situation to ensure that they used the proper solutions
and treatments. They taught me what to do differently to better
preserve my carpets and left some solutions for in-between services
stain removal. I was most impressed that your technician understood
the technical and chemical aspects of his job, and was trained
in much more than how to pull a broom across my floor. Your commitment
to training shows a solid commitment to customers.
Jeanette Thomas
Eagle County Resident
|
Robert Dallain
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