Carpet
About Carpet Cleaning

• How long will it take for my carpet to dry after being cleaned?
  Depending on the air circulation, room temperature, humidity, density of the carpet, and type of carpet, drying time is usually from 2 to 6 hours. Topical applications can extend these drying times.
   
• Does the carpet cleaning process get the back of the carpet wet?
  We use state of the art equipment that does not allow the back of the carpet to get wet. Our warm water, low pressure system penetrates to the base of the carpet fibers and no further!
   
• If I get my carpet cleaned regularly, would it prolong the life?
  Yes - Getting your carpet cleaned twice a year will extend its life by removing embedded soil which can cause carpeting to wear prematurely. It will also enhance your carpets appearance and help to improve your indoor air quality.

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About Hard Surface Cleaning

• How can I keep my stone beautiful?
  In order to keep your stone beautiful, SteamMaster recommends annual cleanings and a penetrating sealer to help repel soil and stains.
   
• Can you remove those food and oil stains from my stone that won’t clean up?
  Yes. Stains often penetrate deep into the pours of the stone and we can remove them with a customized poultice solution designed to remove the specific type of stain.
   
• What sealer do I need to put on my stone?
  Customers should be cautious when applying a topical sealer because later maintenance might be difficult. Impregnator or penetrating sealers are recommended by SteamMaster because these types of sealers are absorbed into the stone to provide a natural look. This type of sealer also allows the stone to breathe and helps make future maintenance easy.
   
• Can you remove the dark staining on my exterior stone caused by Aspen leaves?
  Yes. We can effectively clean these areas and restore their appearance to their original beauty without damaging nearby landscaping.

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About Emergency Water Extraction

• My house flooded onto my wood floors what can I do to try and salvage them?
  SteamMaster has had success using the Injectidry wood floor drying system. This system works by creating a vacuum to help extract the water through the wood floor and can often prevent the floor from heaving and even reverse cupping. This system will return the wood floor to a normal moisture content in about one weeks time.
   
• Can our carpet and pad be salvaged after a flood?
  If the flood was a clean water loss and it was noticed and taken care of fairly soon, then you have a good chance of saving your carpet and pad. If you have a sewage flood, your carpet and pad will have to be removed and discarded due to health risks. SteamMaster uses the water claw and the extreme extractor which both have a high success rate of salvaging the pad without having to disengage or dispose of the carpeting.
   
• My sofa was saturated with water from above. Is there any way to save it?
  If it was a clean water flood that was responded to quickly and drying began in a timely manner there is a good chance that it can be salvaged. However, if your couch has been submerged in water for a long period of time the inner padding, springs and frame are probably damaged and the couch is most likely unsalvageable.
   
• What can I do to minimize damage when a flood is occurring?
  When you realize that your property is flooding, find the water source and turn it off, call a plumber to fix the water leak, and then call SteamMaster as soon as possible to start the cleanup and dry down process. In the meantime start to mop up the water and move furniture to an unaffected area. Remember to place aluminum foil under furniture legs to prevent permanent staining.
   
• What about the 12” of standing water in our crawl space?
  SteamMaster will pump out standing water and begin drying your crawlspace with air movers and dehumidifiers which will help to prevent the growth of mold and mildew.

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About Mold Remediation

• What are the symptoms and health effects associated with mold exposure?
  Some symptoms might include a runny nose, sneezing, itchy or watery eyes, and respiratory complaints. Symptoms often resemble those of allergies and asthma.
   
• Can I clean up the mold in our home myself?
  The EPA has published recommendations for the clean up of small quantities of mold by homeowners. “A Brief Guide to Mold, Moisture and Your Home” can be found at www.epa.gov/iaq/molds/mold_remediation.html.
   
• What can I do to help prevent mold?
  Fix any leaks that you find as soon as possible, watch for condensation and wet spots that have developed, and keep heating, ventilation, and air-conditioning drip pans clean and unobstructed. Make sure your attics and crawl spaces are dry and properly ventilated.
   
• How long does mold remediation normally take?
  The length of mold remediation is dependent upon the amount of mold that has consumed the structure. In some cases mold is caught soon after it has developed and in other cases the mold has spread throughout the building. Clean up, removal and decontamination of mold spores can normally be accomplished in 1 to 2 weeks. Clearance sampling and reconstruction can add several more weeks to the final completion date.
   
• What is the role of an Industrial Hygenist (IH), Certified Industrial Hygenist (CIH), or a Forensic Engineer?
  An IH, CIH or Forensic Engineer trained in indoor air quality sampling and investigating can inspect the home or business, establish a pre-remediation baseline, and draft a 3rd party independent remediation protocol that a remediation contractor can follow to properly remediate the affected areas. After remediation, the IAQ professional can inspect the job site, perform clearance sampling and verify the remediation contractor has properly remediated the work areas.
   
• Can you guarantee the mold won’t come back?
  The proper cleanup and removal of mold will not ensure that mold will not return in the future. In order to prevent a mold condition from reoccurring all sources of moisture including condensation must be permanently corrected. Mold is naturally occurring in our environment and can gain a foot hold and start spreading anytime the conditions for its growth are favorable.

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About Upholstery & Drapery Cleaning

• Can you get this stain out?
  Yes. 90% of the time we can. We have different cleaning solutions to help take out different types of stains. We use enzymes for food & juice stains and acid spotters for coffee and urine stains. Please keep in mind that some household cleaners might set the spot so please try and get it out by first blotting it out with water and a white clean cloth.
   
• Will the cleaning change the color of my fabric furniture?
  No. We pre-test and use neutral cleaners for your delicate fabrics.

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About Leather & Fine Fabrics

• Can you remove scratches from my leather?
  Sometimes. We can improve or remove the scratches from certain types of leather such as analine.
   
• Can you re-dye my aniline leather furniture?
  Yes. We can sometimes dye your aniline leather furniture and improve its appearance.

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About Cryo "Dry Ice" Blasting

• How does Cryo blasting work?
  Cryo blasting utilizes rice sized dry ice pellets that are dispersed through a machine, mixed with compressed air, and shot through a blasting hose to the work area. Engineered blasting nozzles increase the velocity of the ice impacting the surfaces being cleaned. The dry ice then sublimates upon contact with the surface and no media residue is left behind.
   
• How much clean up is required after utilizing Cryo blasting?
  There is very little cleanup because the dry ice evaporates after contact. A light residue of the material being cleaned or removed will settle onto nearby surfaces. Sometimes containment and HEPA filtered negative air are installed to minimize the clean up process.
   
• What will Cryo blasting remove?
  Cryo blasting will remove soot and char residue from fire damaged surfaces, ink, topical coatings, effloresce, mold, and construction adhesives. Cryo cleaning is widely used in commercial and industrial applications to clean hard to reach or access areas around mechanical and electrical equipment without the use of liquids. Please call SteamMaster to ask specific questions about potential cleaning applications.
   
• Is Cryo blasting harmful to the environment?
  No. Because the dry ice evaporates on impact there is no toxic waste or chemicals involved.

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About Abrash Oriental Rug Company

• Should I be rotating the direction of my area rug?
  Yes. You should probably rotate your area rug once a year to ensure that it wears evenly.
   
• What can I put under my area rug to stop it from moving?
  You can place a high quality underlayment or “pad” under your carpet to keep it from slipping and help protect it from wear. SteamMaster inventories underlayments in 12’ widths designed to properly secure hand woven rugs to both carpet and hard surface floorings.
   
• Can you repair the damage to my area rug?
  Yes. We subcontract with companies who specialize in this type of work.
   
• When I bought my Turkish Kilim area rug the salesman told me to get it cleaned by a certified professional. Are you certified to do this kind of work?
  Yes. We have technicians certified with the Association of Specialists in Cleaning and Restoration through its National Institute of Rug Cleaning Division as a Certified Rug Specialist. We can safely clean all types of area rugs.
   
• How do you remove the deeply imbedded dry soil from my oriental rugs?
  SteamMaster utilizes a state of the art compressed air dusting system to effectively remove dry soil before cleaning or washing your rugs.